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Noble Nail Studio Customer Policy

1. Appointments

Booking: Clients can book appointments online at www.noblenailstudio.com or call us directly. Walk-ins are welcome but subject to availability.
Late Arrival: If you arrive more than 10 minutes late, your appointment may need to be rescheduled or adjusted to fit the remaining time. Late arrivals may incur a $10 fee.
Cancellations & No-Shows: We require at least 48 hours’ notice for cancellations or rescheduling to avoid a cancellation fee. If you cancel within less than 24 hours or do not show up for your appointment, a cancellation fee of 50% of the service price will be charged to the credit card on file.
Head Spa deposits are NON-REFUNDABLE for any cancelation or no-shows

We accept cash, credit/debit cards, and mobile payments.
Gratuities: Gratuities for your technician are greatly appreciated. You can provide tips in cash or add them to your credit card payment. Tipping is optional, but it helps us recognize the hard work of our team.

We follow strict hygiene protocols, including sterilization of tools after each use.
If you have any skin or nail conditions, please inform us before your appointment so we can provide appropriate care.

Please notify us of any allergies, medical conditions, or special requirements prior to your service (s).
We reserve the right to refuse service (s) if it poses a health risk to the customer or technician.

For safety reasons, children under 12 must be supervised at all times and are not permitted in the service area unless they are receiving a service.
Guests are welcome but must remain seated in the waiting area.
No pets are allowed in the salon, except for certified service animals.

Respectful Behavior: We request that all clients maintain respectful behavior toward our staff and other clients. Aggressive behavior, inappropriate language, or harassment will not be tolerated and may result in termination of services and removal from the salon.
Cell Phone Use: To maintain a peaceful and relaxing environment for all, please keep cell phone usage to a minimum. We kindly ask that you place your phone on silent or vibrate during your appointment.
Personal Belongings: Please keep your personal belongings close to you during your appointment. The salon is not responsible for lost or stolen items.

Feedback: Your satisfaction is our priority. If you are not completely satisfied with your service, please inform your technician or the salon manager immediately so we can address your concerns and ensure a resolution.
Service Guarantee: We offer a service guarantee for certain services, such as nails and lashes. If you experience issues within 2 days of your appointment, please contact us to discuss a complimentary fix. This guarantee does not apply to services that have been altered by the client or due to neglect.

If you have specific requests regarding nail designs, length, or colors, please let us know in advance or during the consultation.

We may take photos of completed nail art for promotional purposes. If you prefer not to have your nails photographed, please inform us.

Noble Nail Studio reserves the right to refuse service to any customer for the following reasons: